Namesco is the only company in the group to offer “Internet Connectivity via ADSL / SDSL” to its customers, as such the focus over last year and half has been on other products and services we offer. This lead to decrease in Broadband Customer Base and revenues.
Over last 6 months we have been looking at different options to ensure we reduce our cost base and increase revenues on Broadband.
In May, we signed an agreement with Maxima / HotChilli Internet, enabling us to provide new Broadband Products and Services to our customers. This agreement allows us to reduce our costs and enables us to use their existing infrastructure to offer our customers ADSL2+ type services, such as 24 Mbps connection.
We have been working closely with Maxima / HotChilli Internet, to ensure that we could move over to their systems as quickly as possible, without having to do a lot of development work on our end.
I am pleased to inform you all that as of 10am yesterday, we moved over to using Maxima / HotChilli’s system and all new orders are being provided on their network / infrastructure.
Our current supplier BT will work with Maxima / HotChilli Internet to novate all services over to Maxima’s / HotChilli. The novation will allow us to offer our existing customers upgrade paths to 24Mbps service.
Our Product Marketing team are working on refreshing our Broadband products and services, so that we can start to retain our customers and also market our new offering to increase our customer base and revenues. The refresh should complete by next month.
Maxima / HotChilli are also providing Broadband support to our customers and this was switched over yesterday around 10am, allowing the Worcester Customer Care team to concentrate on providing World Class Customer Support to its shared hosting customers. Namesco IVR for Customer Care has been reconfigured so that the customer has various options to choose from, ensuring they get through to the correct person that can assist with First Time Resolution.
As Broadband Support is now being provided by Maxima/HotChilli, this allows us to try new support services, like Live Chat and paid Call back service to our customers, please keep an eye on the blog for future posting on Live Chat Service.
Thank you to everyone involved in this project. If any one has any questions, please email me email@example.com.