The Dedicated Hosting team now offers our existing customers and prospects the ability to chat live with our sales team for all UK based brands like PoundHost, Namesco, CheapVPS and SimplyServers.com. LiveChat is available during UK business working hours. The sales team are able to monitor chats from all four companies and provide instant help.
LiveChat has given us the ability to proactively offer help to customers who want to indulge in a conversation instantly. We’ve noticed a positive shift in the way our customers & prospects on the site take-on the availability of LiveChat, especially if the person is not based in the UK.
Our sales team always make sure that the LiveChat is not intrusive and suggest they are available to help if the prospect has any questions. Out of hours all chat requests are automatically logged in the sales queue giving the dedicated hosting sales team a head on start in the morning.
I will share more updates about LiveChat, If you have any questions please ask.